Now with real-time collaboration

IT Support,
reimagined.

Deskly streamlines your entire IT support lifecycle — from ticket creation to pull request merges. Built for teams that move fast.

Deskly Dashboard
Ticket Resolved
VPN access restored
PR Approved
feat/auth-module #42

Trusted by engineering teams worldwide

Everything your IT team needs

One platform to manage tickets, code reviews, team communication, and approvals.

Smart Ticketing

Create, track, and manage tickets with priority levels, assignments, and automated workflows.

Git Integration

Create branches and pull requests directly from tickets. Track code changes in context.

Real-time Chat

Collaborate with your team in real-time. Discuss tickets, share files, and resolve issues faster.

Approval Workflows

Multi-level approval chains ensure the right people sign off on critical changes.

Kanban & Views

Switch between list, table, and kanban views. Organize work the way that suits your team.

Automation

Automate repetitive tasks with custom workflow rules. Less busywork, more real work.

From issue to resolution

A streamlined process that keeps your team moving forward.

Step 1

Submit a ticket

Users submit tickets with detailed descriptions, priority levels, and category tags.

Step 2

Triage & assign

IT managers review, prioritize, and assign tickets to the right team members.

IT
High
Step 3

Resolve & merge

Engineers work on issues, create branches, submit PRs, and resolve tickets.

Resolved
Step 4

Track & improve

Analytics and reports help teams optimize processes and reduce resolution times.

24h
Average resolution time
98%
Team satisfaction rate
3.2k
Tickets resolved monthly
45%
Faster than industry avg
Deskly transformed how our IT department handles support requests. Resolution times dropped by 60% and team satisfaction went through the roof. The integrated PR workflow is a game-changer.
SK
Sarah Kim
VP of Engineering, TechFlow

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